Making an Appointment
Our opening hours are 8.00am to 6.30pm Monday to Friday
Our Appointment line is open from 8.00am Monday to Friday
Same day urgent appointments are released from 8.00am
You can make an appointment by calling your respective surgery on:
Stratford Health Centre
0208 555 3936
The Forest Practice
0203 474 6510
Cancelling or changing an appointment
If you need to cancel an appointment, please try to give at least 24 hours’ notice so that we may offer it to other patients.
You can cancel or change your appointment:
Our practices have a mixture of same day and pre-bookable GP appointments.
Same day appointments are available in the mornings and afternoons.
To book a same day appointment, please call at 8.00am when these appointments are released.
Please note that same day appointments get filled up very quickly due to high patient demand so you may not always be guaranteed an appointment especially if you call later in the day.
Pre-bookable appointments can be booked up to two weeks in advance. These can also be booked by speaking to one of our receptionists in person or by telephone.
We will always try to book you with your chosen clinician, but if you need to see a Clinician sooner, you will be allocated to the next available member of the clinical team.
Please make every effort to be on time for your appointment, as this in turn helps the medical staff in their efforts to see you on time.
Please note that if you arrive more than 10 minutes late for your appointment you will lose your slot and will need to re-book.
We try to see patients on time; however, we apologise if on occasions this is not possible.
This may be because your Clinician has had to prioritise patients who have arrived as emergencies and are too ill to be left unattended.
Please be assured that staff do everything they can to keep delays to a minimum and to keep you informed.
If you need help when we are closed
Please do not ‘squeeze’ other members of your family into your appointment slot.
Your Clinician has a ten minute slot to deal with your main medical problem.
However, she/he may ask you to book another appointment if there are multiple issues that cannot be addressed fully in the time available.
Please speak to a member of staff if you would prefer to book your appointments online as multiple services are available via the following service providers:
We also have online access via the NHS App. If you wish to book an appointment online or order medication, please click here. You will need to obtain a password to use the online service - please speak to a member of staff at reception.
Please follow this link to the NHS App Website: www.nhs.uk/nhs-services/online-services/nhs-app
A request for a home visit should be made only if you are housebound or too ill to attend the surgery and you are known to us. A Clinician will assess the problem over the phone and decide whether a home visit is necessary.
If this service is required, please help the practice by calling before 11.00 am
District Nurse Home Visit
Arrangements may be made for the District Nurses to call on patients who are confined to their home and who are in need of nursing care. Please let our Reception team know if this service is required.